Home cleaning services can be scheduled from 8 AM through 5 PM Monday through Saturday. For commercial cleaning, we offer flexible scheduling to accommodate your work schedules and meet your specific needs.

Yes, we are! If you'd like to obtain proof of insurance, you can contact us and we'll send you our current documentation.

If you are present at the end of the cleaning, the cleaners will ask you to conduct a walkthrough to ensure you’re satisfied. If something is not done to your expectations, please let us know and we will work to address it if time permits. Otherwise, we’ll come back to re-clean the noted area(s) within a 3-day window (dependent on our availability) - at no cost to you.

We provide cleaning services for the Washington Metro area (DMV). If you're unsure about whether we service your area, feel free to contact us for confirmation.

For residential cleanings and Airbnb / rental cleanings, we offer services for homes, apartments, estates, and condos. For commercial cleanings, we clean all types of small- and medium-sized buildings, including offices, retail stores, showrooms, multi-floor tenant buildings, and more.

We bring our own cleaning supplies / equipment, and we use cleaning products that are pet and family safe. If you would like us to use your favorite cleaning product, just let us know where you keep it in your home and we'll try to accommodate your request.

While we offer a wide range of home cleaning services, we will not move large furniture, resurface/wax/refinish floors, put away dishes, clean air filters, wet wipe light bulbs, or dispose of an excessive amount of trash. We also cannot clean exterior windows, mold, bio hazards, pet waste and insect or rodent problems. Please note that there may be other limited services that are also out of scope.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if you have any questions or need additional assistance with booking.

While we make every effort to keep all homes within our flat-rate pricing, homes that are extra dirty or larger than normal for the given number of bedrooms and bathrooms may incur additional charges over the flat-rate fee. For residential cleanings, we always recommend a deep cleaning for the first visit in order to get your home prepared for ongoing maintenance and especially if your home hasn't been regularly maintained and/or professionally cleaned in the last 3 months.

We highly recommend a deep clean for first-time customers or customers who haven't had a professional cleaning within the last 3 months. For more information about our deep cleaning, please visit our Services page.

You will receive a confirmation email that outlines the services you booked and the appointment time. Please review this email to verify all the information is correct.

The cost of your cleaning ultimately depends on several factors, including the type of service and number of rooms, along with the cleaning frequency and any add-ons that you choose. Please see the pricing page for more information. To receive a cleaning estimate, use our simple booking tool and customize your preferences.

When you book online, we ask for your credit card number to hold the reservation. However, you will not be charged until we have finished your cleaning service. If you sign up for recurring service, you will be automatically billed after each cleaning is complete.

We never require contracts for our cleaning services. The only thing we ask is that if you have to cancel or reschedule, please provide at least 24 hours notice. You can manage your appointment by logging into your Adorn & Polish account, or by calling us. Cancellation Fees: If you cancel or reschedule within 24 hours, you will be charged 25% of the cleaning cost. If you cancel or reschedule within 3 hours of the scheduled start time, you will be charged the full price of the cleaning. Since we reserve this spot especially for you, the fee will be used to pay our cleaners that would otherwise be cleaning for another customer.

We'll follow any instructions you indicated for entering / leaving your home. If you're waiting for our team, please allow a 60 minute arrival window to account for traffic and other factors. Your card will be charged for the service after we complete the cleaning.

It's completely your choice whether you would like to be present during your appointment. If you prefer, you can just leave a key and we'll take care of everything! We take great responsibility in securing keys and access to your property.

The cleaning time varies based on the service and condition of your home. Our booking page includes a rough estimate of how long the cleaning will take based on the services you choose.

For residential cleanings, we usually work in teams of 2, but this may vary up or down depending on the cleaning requirements. For commercial cleanings, more team members may be sent depending on the size of the office / facility. We are a highly motivated cleaning team with vast experience in the cleaning industry. Rest assured that you'll receive a high-quality, "adorned and polished" cleaning!